Frequently Asked Questions

Browse our wine selection, add your desired items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases. Follow the prompts to complete your order.

We offer standard shipping (3-7 business days) and express shipping (1-2 business days) throughout Australia. Shipping fees are calculated based on your location and the weight of your order. Orders over $150 qualify for free standard shipping.

Currently, we only ship within Australia. We hope to expand our shipping options to international destinations in the future.

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account and viewing your order history.

All wine deliveries require an adult signature (18+). If you're not home, the carrier will leave a card and attempt redelivery, or you can collect from their depot. You can add delivery instructions during checkout, but the carrier must still verify age upon delivery.

Our team of wine experts carefully selects each wine in our collection. We work directly with vineyards and distributors to bring you exceptional wines that offer outstanding quality and value, from everyday favorites to rare collectibles.

Yes! We're passionate about helping customers discover wines they'll love. You can contact our team for personalized recommendations based on your preferences, food pairings, or special occasions.

For optimal storage, keep wine bottles horizontally in a cool, dark place with consistent temperature (around 12-15°C) and moderate humidity. Avoid temperature fluctuations, direct sunlight, and vibrations. Most wines purchased for everyday consumption don't require special aging.

While our focus is primarily on wines, we do offer select wine accessories including decanters, wine stoppers, and professional-grade corkscrews. Browse our accessories section to enhance your wine experience.

No, you can check out as a guest. However, creating an account offers benefits like order tracking, faster checkout, saved shipping addresses, order history, and the ability to create wishlists.

We accept Visa, Mastercard, American Express, PayPal, and direct bank transfers. All transactions are processed securely through our encrypted payment gateway.

Yes, we take security seriously. All payment information is encrypted using industry-standard SSL technology. We do not store your full credit card details on our servers. Our payment process complies with PCI DSS standards.

Log into your account, navigate to the "My Account" section, and select "Account Settings" to update your personal information, change your password, or manage your shipping addresses and payment methods.

If you receive a damaged or faulty product, we'll replace it or issue a refund. Contact our customer service team within 48 hours of delivery with photos of the damaged items. For quality issues with sealed products, please contact us within 14 days of delivery.

Generally, we don't accept returns based on taste preferences for opened bottles. However, we value your satisfaction and encourage you to contact us if you have concerns about the quality of a wine you've purchased.

Contact our customer service team within 48 hours of receiving a damaged delivery. Include your order number and photos of the damaged items in your report. Our team will guide you through the replacement or refund process.

Once approved, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 5-10 business days.